Best suited for agencies that need airtight administrative support, these virtual assistants excel in roles where organization, precision, and follow-through are critical.
While fully trained in client communication and capable of handling calls when necessary, their core strengths are in keeping the back end of your business running smoothly and efficiently.
Client-facing virtual assistants are fully trained in all core insurance operations, with the added strength of exceptional communication skills.
They thrive in high volume environments, managing calls, inquiries, billing, and day-to-day client interactions. Their ability to build rapport and de-escalate issues makes them a reliable extension of your customer service team.
Elevated virtual assistants are the best of the best — top scores on internal testing, exceptional English proficiency, and handpicked for sharp problem-solving and career maturity.
With customized training tailored to your agency’s unique workflows, they’re built for complex operations and high-stakes support where leadership, experience and initiative matter.
Top performers, custom-trained for your agency's needs.
All of our partners are bilingual, aligned with your agency's timezone, and fully trained in the 4 industry leading AMS: Applied Epic, HawkSoft, EZLynx and AMS360.
Keila Alves
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Brazil
English & Portuguese
Bachelor's Degree in Psychology
Professional Background
- 3+ years in administrative and HR support, handling phone and email comunications.
- Strong background in HR coordination and education, handling onboarding, scheduling, and employee engagement.
- Skilled in client communications, data entry and confidential records management.
About Me
- I’m a self-taught English speaker and lifelong learner who thrives on mastering new tools and systems quickly
- My passion for psychology and structured problem-solving helps me stay calm and precise under pressure
Mariano Dominguez
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El Salvador
English & Spanish
Bachelor's Degree in International Relations
Professional Background
- 6+ years of experience in customer service, delivering high-quality service across phone, chat, and email.
- Strong background in technical support, medical interpretation and process optimization across 20+ projects.
- Skilled in technical documentation, project coordination, and stakeholder communication.
About Me
- Studying Japanese taught me discipline, focus, and how to master complex situations.
- Avid camper, which fuels my ability to stay calm and adapt quickly.
Arhamis Colraues
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Brazil
English & Portuguese
Bachelor's Degree in Economical Sciences
Professional Background
- 4+ years of experience as a administrative and financial assistant, handling 10+ calls daily.
- Strong background in data management and reporting, registering 100+ client contracts daily.
- Skilled in Excel sheet development, and customer service, ensuring efficiency and reliable operational support.
About Me
- Passionate music enthusiast with an eclectic taste, always exploring new genres and sounds for inspiration.
- Focused, growth-driven professional committed to excellence and continuous learning.
The voice of your agency and the face of your service.
All of our partners are bilingual, aligned with your agency's timezone, and fully trained in the 4 industry leading AMS: Applied Epic, HawkSoft, EZLynx and AMS360.
Carolina Rodriguez
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Venezuela
English & Spanish
Bachelor's Degree in Business Administration
Professional Background
- 7+ years of experience in administrative and customer support, handling high-volume client communication.
- Strong background in data entry and translation, managing sensitive data with discretion and accuracy.
- Skilled in database management, calendar management, and document translation.
About Me
- Coffee lover who never skips the daily ritual.
- Horror movie fan and lifelong learner, always brave and ready to discover something new, scary as it is.
Gabriela Plata
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Nicaragua
English & Spanish
Bachelor's Degree in Political Science & International Relations
Professional Background
- 5+ years of experience in executive assistance, and education, managing documents, schedules, and communications.
- Strong background in event coordination and academic support, handling official correspondence, and facilitating student learning.
- Skilled in office organization, protocol standards, data entry, and CRM management.
About Me
- Language and culture enthusiast currently learning French, with two years of Korean study under my belt.
- Lifelong learner always seeking new ways to grow and strengthen communication and soft skills.
They keep your agency’s engine running so you can keep growing.
All of our partners are bilingual, aligned with your agency's timezone, and fully trained in the 4 industry leading AMS: Applied Epic, HawkSoft, EZLynx and AMS360.
Ivan Argueta
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Guatemala
English & Spanish
Bachelor’s Degree in Industrial and Electronics
Professional Backgroun6
- 6+ years of customer service experience, handling 90–120 calls daily.
- Strong background in quality auditing, coaching & training.
- Skilled in data analysis, performance reporting, and account coordination.
About Me
- Guitarist in a rock cover band—bringing American classics to life on stage.
- I love taking long walks in forests—nature is my favorite reset button.
Dayana Bermudez
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Nicaragua
English & Spanish
Bachelor's Degree in Business Administration
Professional Background
- 4+ years of customer service experience across healthcare, insurance, and POS systems.
- Strong background in insurance & operations support.
- Skilled in issue resolution & financial reporting.
About Me
- Represented my country at a Google-sponsored Central American exhibition on tech projects for young girls.
- Love spending time with Khaly, my sweet and sassy Maltese.
Samuel Guevara
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Ecuador
English & Spanish
Bachelor's Degree in Clinical Laboratory
Professional Background
- 2+ years of customer service experience, handling 12–15 daily calls.
- Strong background in technical & customer support.
- Skilled in problem-solving, CRM documentation, and data updates.
About Me
- I love running—it's my way to clear my mind and just follow the rhythm of my footsteps.
- Passionate about WWII history—fascinated by the stories, lessons, and legacy.
Thamires Bertholdo
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Brazil
English & Portuguese
Certificate in Financial Management
Professional Background
- 6+ years of experience as a executive, financial and sales assistant, delivering personalized client service.
- Strong background in financial management, executive support, and operations logistics.
- Skilled in budgeting, CRM updates, contract management, event planning, customer service, billing, and team coordination.
About Me
- Living abroad as an au pair in Michigan for 2.5 years. an experience that gave me adaptability, cultural awareness, and the ability to connect with people from diverse backgrounds.
- As a lifelong music lover and concertgoer, I’ve learned focus, energy, and how to thrive in dynamic environments.
Bruna Moura
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Brazil
English & Portuguese
Pursuing a Bachelor’s Degree in Criminology
Professional Background
- 5+ years of experience in education, creative, and virtual assistance, handling customer communication with efficiency and professionalism.
- Strong background in network and equipment support, content creation, and document management.
- Skilled in Canva, social media content, CRM management, and data coordination.
About Me
- Proud cat mom to Luna, Netuno, and Zeus, whose playful energy fuels my patience and empathy.
- Art and photography enthusiast who finds focus and creativity in painting portraits and writing short stories.
Annette Gonzalez
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Nicaragua
English & Spanish
High School Diploma
Professional Background
- 3+ years of experience in customer service, admin support and debt collection, handling an average of 100 calls a day.
- Strong background in insurance quoting, conflict resolution, and client assistance.
- Skilled in debt negotiation, data entry, transcription, CRM tools, and client communication.
About Me
- Lived in Rockford, Illinois, for nearly a year. An experience that strengthened my adaptability and cultural awareness.
- Proud cat person to seven felines and a coffee enthusiast who considers it both daily fuel and comfort.
Dennis Munguia
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Nicaragua
English & Spanish
Bachelor's Degree in Business management
Professional Background
- 5+ years of experience in customer service and team leadership, handling 70 inquiries per day.
- Strong background in performance management and operations, leading a team of 21 associates, monitoring quality metrics, and improving workflows.
- Skilled in performance assessment, problem solving, and training, with expertise in Microsoft Excel.
About Me
- Soccer enthusiast who enjoys both playing on the field and watching matches.
- Passionate about motorcycle travel and a dedicated Hot Wheels collector, reflecting curiosity, focus, and persistence.
Ricardo Gutierrez
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Nicaragua
English & Spanish
Bachelor's Degree in Marketing and Publicity
Professional Background
- 3+ years of experience in customer service & administrative support for insurance operations.
- Strong background in personal lines support, including policy renewals, non-renewals, billing inquiries, ID card requests, and quoting for auto, home, renters, and umbrella policies.
- Skilled in AMS, EZLynx, Salesforce, Better Agency, and Agency Pro.
About Me
- Avid reader with a passion for personal development books.
- Dedicated soccer fan who never misses a UEFA Champions League match.
Ramon Barahona
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Honduras
English & Spanish
Pursuing a Bachelor’s Degree in Accounting and Administration
Professional Background
- 10+ years of experience in accounting & financial operations.
- Strong background in loan insurance processing & client documentation.
- Skilled in compliance management & financial reporting.
About Me
- Always dancing—especially to the rhythms of salsa, merengue, and bachata!
- Spent 3 years in the U.S. and graduated high school in Richmond, Virginia—go Spiders!